Wholesale Policies
We appreciate your interest in our family-owned business! All of the art is hand-drawn and painted by Kim and Jessie.
Due to our printing capacity, please note that we are accepting a very limited amount of new retailers. We are a small business and cannot accept every retailer that applies for a wholesale account. Thank you for understanding!
GENERAL TERMS: Your submission of a wholesale application indicates that you agree to the following wholesale policy:
HOW TO ORDER: Once approved as a retailer, you will have access to our line sheets where designs, blanks and wholesale pricing can be previewed. You can send in your order via email or give us a call. Due to the custom nature of our business, we do not provide an ordering portal.
MINIMUM ORDER REQUIREMENTS: We have an opening order minimum of $750. After your initial order, we require a minimum re-order of six tees per design (open sizing). If you customize art, we require a run of 12 tees (open sizing). Shorties and ribbons come in sets of two.
WEB COMMERCE: Items purchased should not be resold through sites and stores such as Etsy, Faire, Ebay and Amazon. This includes Facebook VIP Groups and Instagram Flash Sales.
INTELLECTUAL PROPERTY: Unfortunately, our designs are often copied, imitated or recreated by other brands. If you buy from us, you agree to only sell authentic designs produced and printed by us and will not sell imitation designs.
SIZING: Upon approval of your account, please consult our Blanks + Pricing sheet.
PRODUCT IMAGES: Due to the custom nature of our products, we do not provide product images.
RETAIL: We do not sell retail. For those interested in retail, we have many amazing stores to buy from. Please see our map for where to buy near you or follow us on Instagram to see what we share.
PAYMENT: All orders must be accompanied by a credit card. Half down is taken on the first order. We accept credit cards. No cash. Terms can be discussed after the first order. Our relationship with our customers is very important. We expect orders placed to be paid for within a timely manner and if for some reason there is a delay, for that to be promptly communicated with us.
PRODUCTION TIMELINE: We work from market to market. We ship orders as ready unless there is a specific conversation with Kim and Jessie regarding timeline. Everything is custom printed. That takes time! Around the WESA/Apparel Markets in January and August, our timelines are longer than normal. Please be considerate, we are working to get your orders to you as fast as possible!
SHIPPING/HANDLING: Items will not be shipped until full payment is received, unless otherwise noted on your account under established terms. We exclusively ship via UPS. If you would like us to use your own UPS account number, this must be established prior to placing your order. If we use third-party shipping, a handling fee will be applied to your invoice.
Once an order has been picked up by UPS, XOXOart & Co. is not responsible for delays, damages, lost packages, or other circumstances outside of our control, including weather, carrier delays, service disruptions, or other shipping-related issues. If a package needs to be rerouted after shipment, the retailer is responsible for all rerouting fees, additional shipping charges, or other costs incurred. Retailers are responsible for notifying XOXOart & Co. of any changes to their shipping address prior to shipment.
ORDER ERRORS, RETURNS, AND WARRANTY: Order errors must be brought to the attention of XOXOart & Co. within five business days of receipt of shipments. XOXOart & Co. tees are made to order. When an order is placed, the apparel is custom printed for you. They are handmade products. We used DTG printing for all of our garments.
If you find defects in our ink or garments, please contact us within 5 business days of receiving your order and a credit or replacement will be issued. We do not accept returns or exchanges on unsold items.